Heartbleed Internet Bug
Citizens Bank is aware of the “Heartbleed” internet bug that has been widely reported in the media. Protecting your confidential information is one of our top priorities. Please rest assured that we are addressing this issue, and if any vulnerabilities are discovered, that we will let you know and they will be dealt with as quickly as possible. We can confirm that our Online Banking system has not been affected by the Heartbleed bug. Your Online Banking information is and has been secure. Your Online Banking username and password have not been compromised. If you have any questions or concerns please feel free to contact us. Further updates will be posted on our website as appropriate.
Enter Personal | Business
User ID
New Online
Banking Features
Learn More
man no money
Victim? What To Do
If you believe that you have become the victim of identity theft or fraud contact your financial institution immediately. If you have disclosed sensitive information about your identity, accounts or credit cards you should also contact one of the three major credit bureaus and discuss whether you need to place a fraud alert on your file. The following is contact information for each of the bureau’s fraud division:

• Equifax (800) 525-6285

• Experian (888) 397-3742

• TransUnion (800) 680-7289

Citizens Bank is here to help you if you ever notice any suspicious activity on one of your accounts. Please contact us immediately at 859.572.2660.

If you suspect that you have received a fraudulent email, phone call or text message targeting Citizens Bank customers, DO NOT RESPOND TO THE MESSAGE! Contact us at 859.572.2660.