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order checks & accessories Privacy Message
Who can I call about my account(s)?
Any of our branch locations CLICK HERE for Location & Phone Numbers
What is your Routing Number?
What are your branch hours?
CLICK HERE for Location & Hours
What are your cutoff times for Branch’s, Online Banking, TABS, and Bill Pay (Express Pay)?
Branches, Online Banking and TABS cutoff is 5pm Monday through Friday for same day posting to your account. Bill Pay (Express Pay) is 4pm Monday through Friday for same day posting to your account.
Do you charge to give me my balance over the phone?
Do you charge to do a transfer over the phone?
Can I get my account number over the phone?
No, we cannot give that information over the phone.
Can I verify a check drawn on your bank?
Yes, you may call any of our branch locations CLICK HERE for Location & Phone Numbers
Do you charge a daily fee for being over drawn?
Can you do a credit reference?
Not over the phone, we must have something in writing.
What number do I call for Online Banking or TABS questions?
859.384.5420 or 859.363.4490
What number do I call for Bill Pay (Express Pay) questions?
800.601.8395 or 859.572.2672
It’s a joint account, why can’t you reset my Online Banking; my spouse gave me the access id and password or why can’t I just use my spouses’ login information?
For privacy reasons we can only speak to the person that is enrolled for Online Banking. This insures that only the accounts that are viewed in Internet Banking are accounts that you personally have rights to see.
Why do I have to change my password? this is inconvenient.
For security reasons we require you to change your password every six months.
How does Bill Pay (Express Pay) work?
Do you charge for Bill Pay (Express Pay)?
Can you enroll me in Bill Pay (Express Pay)?
No, you must first enroll for Online Banking and then click on Personal Bill Pay under Transactions.
What happens to my Citizens Bank debit card when it’s left in the ATM?
If the card is returnable, we will contact you to let you know we have your card and that it can be picked up at your earliest convenience. Your card is documented in our captured card log and held in a secure location until you arrive. We will ask for a valid driver’s license or state issued ID and your signature to release the card.
Why won’t my card work, I have money?
There is a variety of reasons, please call your local branch for assistance. CLICK HERE for Location & Phone Numbers
How do I get a credit report?