Enter Personal | Business
User ID
Online & Mobile
Banking
Start Here
Join eClub
Social Media Guidelines
About Our Social Media Guidelines

Citizens Bank of Northern Kentucky is here to listen to you and learn what’s on your mind. We’ll be monitoring our social media sites during normal business hours. Please remember to never post private information online.

Your Security is Our Top Priority
At Citizens Bank of Northern Kentucky, we are always looking for ways to enhance communication between the Bank and our customers. As we expand our communications channels, we have some guidelines we would like to share to help protect our customers and visitors to our social networking sites.

Below are the guidelines we utilize when communicating on social networking sites:

Citizens Bank of Northern Kentucky reserves the right to block or report any user who posts harassing, threatening, or inappropriate comments from making additional posts to the Citizens Bank of Northern Kentucky page.

Protect yourself. When posting information or questions, or sending a message to Citizens Bank of Northern Kentucky, please do not include private information (such as your account number, Social Security number, etc.). Time-sensitive requests, such as lost debit card requests, will not be accepted online. Comments containing non-public personal information about any customer will be removed immediately. Please contact us during normal banking hours 859-572-2660.

Citizens Bank will never ask you to verify your personal or account information via e-mail, telephone call, text message or social media posting. Do not provide any personal information (including date of birth, credit or debit card number, Social Security number or driver's license number) to anyone unless you initiated the conversation.

Comments and conversations are accepted and encouraged! We want to hear from our customers, neighbors and friends. Our social networking pages will be monitored during normal banking hours by members of the Bank's staff who will, when appropriate, contribute to the conversation.

Please watch your language. While we strive for everyone to think only the best of our institution, we understand that some visitors may wish to use the space for complaints or other issues. We ask that you refrain from using profane or off-color language; and that you keep the comments constructive in nature. Comments containing unsavory language, or which are considered inflammatory or off-topic, will be removed immediately if possible.

Protect our employees. We encourage positive comments and compliments about our employees. However, derogatory comments and complaints containing employee names or other identifying information will be removed. If you want to send a compliment, complaint or comment about a specific employee, please click here to send an e-mail.

Don't be surprised if you hear from us! We will be monitoring our social networking pages. When appropriate, we will either respond to your question, issue or comment publicly, or we will contact you directly.

Only post content that is not subject to Copyright. Posting of information that is subject to Copyright is not permitted and will be removed if possible.

Comments made by non-bank individuals do not represent the views of Citizens Bank of Northern Kentucky We are not responsible for comments made by non-bank individuals.

Solicitation of any kind is prohibited. Citizens Bank of Northern Kentucky strives to be a bank that is actively involved in its community. However, do not solicit involvement for your personal or business events, charities, etc . via our Facebook page. Please click here to email us directly or call 859-572-2660 for us to consider sponsoring events, charities, etc. Posts that attempt to solicit involvement, donations, etc. will be removed immediately.

Terms and conditions of use are subject to change. Citizens Bank of Northern Kentucky reserves the right to amend our usage guidelines at any time.

Protecting Yourself from Identity Theft
Your identity is one of the most valuable things you own. It's important to keep your identity from being stolen by someone who can potentially harm your good name and financial well-being. Identity theft occurs when someone uses your name, address, Social Security Number, credit card or financial account numbers, passwords, and other personal information without your knowledge to commit fraud or other crimes. While the words may sound like a foreign language -- Phishing, Pharming, Vishing, Spyware, Dumpster Diving — they are actually techniques used by thieves to put your identity and finances at risk. And their attacks grow more frequent and sophisticated every year.

The simple fact is you can protect yourself against most forms of identity theft. The first step is education. To make it easier to understand, we've created a web page to help. Visit our "Tips To Protect Yourself" page on our website – www.cbnkcc.com .

External Link Disclaimer
Citizens Bank of Northern Kentucky has no control over information at any site hyperlinked to or from this Site. Citizens Bank of Northern Kentucky makes no representation concerning and is not responsible for the quality, content, nature, or reliability of any hyperlinked site and is providing this hyperlink to you only as a convenience. The inclusion of any hyperlink does not imply any endorsement, investigation, verification or monitoring by Citizens Bank of Northern Kentucky of any information in any hyperlinked site. In no event Citizens Bank of Northern Kentucky be responsible for your use of a hyperlinked site.

Guidelines for Specific Social Media Sites:
Twitter Privacy – Twitter Privacy
YouTube's Terms of Service – Terms of Service
LinkedIn – Professional Community Guidelines
LinkedIn – User agreement
Foursquare – Legal Terms
Yelp – Terms of Service