The weekend of Presidents’ Day, we will be closed both Saturday (applies to branches that have Saturday hours) and Monday.
The following schedule is in place for the Presidents’ Day weekend so that we can become Better. United.
Please be patient with us. To ensure that the consolidation of our affiliated banks goes smoothly and correctly, our online services will be unavailable. Here is the timeline:
Friday, February 17: Citizens Bank's website will be directed to a landing page. This page explains that our website is changing to unitedbankky.com. Save www.unitedbankky.com as our new website to your favorites and/or bookmarks.
Friday, February 17 @ 5:00 pm: All Online Banking, Mobile Banking and Telephone banking will be unavailable.
Saturday, February 18: No branch hours.
Monday, February 20: Closed for Presidents' Day.
Tuesday, February 21: Online Banking, Mobile Banking and Telephone banking will be available through United Bank.
All online banking customers: Your login and password do not change and will continue to work. However you will need to re-register your browsers and devices. IT IS VERY IMPORTANT that you have updated your contact information with the bank. You can check your information by visiting Settings > Security Preferences > Secure Delivery in Online Banking prior to Presidents' Day weekend.
Mobile app customers: Starting Tuesday, February 21, visit the Google Play or the Apple iTunes store to download the upgraded mobile app. Search for UBKYMobile.
If you use Quicken, QuickBooks or Mint, please see the following for important conversion instructions. You must download your history by Friday, February 17.